Refund policy

At Mndsetd LLC, we want you to be satisfied with your lighting purchase. Eligible standard fixtures may be returned within 30 calendar days of delivery, subject to the conditions and eligibility requirements outlined below.

30-Day Return Window

You have 30 calendar days from the date your order is delivered to request a return for an eligible standard fixture.

To qualify for a standard return, the product must be unused, uninstalled, unaltered, in its original condition, and returned in its original packaging with all included components, accessories, manuals, and labels, where applicable.

Customized & Personalized Orders

Custom-made or personalized fixtures are non-returnable and non-refundable once production has commenced.

Before placing a customized order, customers should contact our customer service team to confirm available customization options, pricing, production requirements, and estimated production time.

This restriction does not apply to verified manufacturing defects, documented transit damage, or an incorrect item supplied by Mndsetd LLC. If you experience one of these issues, please contact our customer service team so we can review the matter and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for standard return:

  • Products that have been installed, used, altered, modified, or damaged after delivery due to improper handling, installation, misuse, or other customer-related causes.
  • Products returned without their original packaging or with missing components, accessories, manuals, or labels, where applicable.
  • Custom-made or personalized fixtures once production has commenced, except in cases of verified manufacturing defects, documented transit damage, or an incorrect item being supplied.
  • Products returned outside the applicable 30-day return period.

How to Initiate a Return

To request a return, please contact us at info@mndsetd.com within the applicable return period.

Please include your order number, the item you wish to return, and the reason for the return. Our customer service team will review your request and provide the applicable return instructions.

Returns are processed through our return facility in California, United States. After your return request has been reviewed and approved, we will provide a return merchandise authorization (RMA), the applicable return address, and return instructions.

Please do not send any product back before receiving return approval, an RMA, and return instructions from our customer service team. Unauthorized returns may not be accepted or processed.

Return Shipping

Mndsetd LLC provides free standard shipping on all U.S. orders with no minimum purchase requirement. This complimentary shipping applies to the original outbound shipment and does not include return shipping for standard customer-initiated returns.

For eligible standard returns that are not caused by product damage, a verified manufacturing defect, or an incorrect item being supplied, customers are responsible for return shipping costs.

Any additional shipping, redelivery, return-to-sender, or other customer-caused delivery charges, where applicable, are non-refundable.

When a return is required because an item arrived damaged, has a verified manufacturing defect, or is incorrect, Mndsetd LLC will cover the applicable return shipping costs.

For customer-paid returns, we recommend using a trackable shipping service and retaining your shipping receipt and tracking information until your return has been received and processed.

Restocking Fee

Restocking Fee: No restocking fee is charged on eligible standard returns.

Refund Process

Once your authorized return has been received, we will inspect the item and notify you by email regarding the status of your refund.

If the return is approved, the refund will be issued to your original payment method.

Approved refunds are typically processed within 5–10 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original outbound standard shipping provided by Mndsetd LLC is complimentary. Customer-paid return shipping costs and any applicable customer-caused delivery charges are not refundable.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery and before installation.

If your lighting fixture arrives damaged, appears to have a manufacturing defect, or is different from the item you ordered, please contact us at info@mndsetd.com as soon as possible.

Please provide your order number, a description of the issue, and clear photographs showing the product, affected area, and shipping packaging where applicable.

After reviewing the information provided, Mndsetd LLC will determine an appropriate resolution. Depending on the verified issue, this may include replacement parts, a replacement product, or a refund.

When a return is required because an item arrived damaged, has a verified manufacturing defect, or is incorrect, Mndsetd LLC will cover the applicable return shipping costs.

Exchanges

We do not offer direct exchanges for standard customer-initiated returns. If you would like a different item, please complete the applicable return process and place a new order for the desired product.

If your item arrives damaged, defective, or incorrect, please contact us before placing a replacement order so our customer service team can review the issue and provide the appropriate resolution.

Contact Information

If you have questions regarding returns or refunds, please contact us:

Company: Mndsetd LLC
Federal EIN: 42-1803710
Business Address: 2100 E Grand Ave, Ste 400, El Segundo, CA 90245
Phone: +1 (424) 424-1898
Email: info@mndsetd.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST