Shipping policy

At Mndsetd LLC, we are committed to delivering your lighting fixtures safely and efficiently. Please review the information below for details about shipping destinations, processing times, delivery estimates, tracking, and other shipping-related terms.

Shipping Destinations

We currently ship to all 50 U.S. states, including Alaska and Hawaii.

We do not currently ship to Puerto Rico, APO/FPO military addresses, or P.O. Boxes.

International shipping is not available at this time.

Shipping Methods & Carriers

Orders may be shipped through carriers such as UPS, FedEx, or USPS. The carrier used for your order may vary depending on the size, weight, destination, and delivery requirements of the shipment.

Processing & Delivery Timeframes

  • Standard Order Processing Time: Most standard orders are processed within 1–3 business days.
  • Customized Orders: Customized or personalized orders may require additional production time beyond our standard order processing timeframe. Available customization options, pricing, production requirements, and estimated production time will be confirmed before the order is finalized.
  • Standard Transit Time: Delivery typically takes 5–10 business days after the order has been dispatched.
  • Business Days: Business days exclude weekends and applicable public holidays.
  • Delivery Estimates: Delivery dates are estimates and may be affected by carrier delays, severe weather, address issues, delivery restrictions, or other circumstances outside our reasonable control.

Free Standard Shipping

Mndsetd LLC provides free standard shipping on all U.S. orders with no minimum purchase requirement.

Complimentary standard shipping applies to the original outbound shipment under normal delivery conditions. It does not include return shipping for standard customer-initiated returns.

Additional carrier charges resulting from refused shipments, incorrect or incomplete delivery information, unsuccessful signature delivery, redelivery, return-to-sender service, or other customer-caused delivery issues are not included in our complimentary shipping policy and may be the responsibility of the customer.

Signature-Required Delivery for High-Value Orders

Orders valued at $500 or more may require a signature upon delivery to help protect high-value shipments.

Please ensure that an authorized recipient is available to accept and sign for the package when a signature is required. If additional carrier, redelivery, or return-to-sender costs are incurred because a required signature could not be obtained, those costs may be the responsibility of the customer.

Refused & Undeliverable Shipments

If a shipment is refused or becomes undeliverable due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, customer refusal, failure to complete a required signature delivery, or another customer-related issue, the customer may be responsible for the actual carrier costs incurred for redelivery, return-to-sender service, or other related transportation charges.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information. You can use the tracking number to monitor the shipment status and estimated delivery date through the carrier's tracking service.

Lost, Damaged or Delayed Shipments

Please inspect your order promptly after delivery. If your shipment appears to be lost, arrives damaged, or experiences an unusual delivery delay, please contact us as soon as possible at info@mndsetd.com with your order number and relevant details.

For damaged shipments, please include clear photographs of the product, affected area, and shipping packaging where applicable.

Our customer service team will review the issue and work with the applicable carrier when necessary to provide or assist with an appropriate resolution.

Returns & Return Shipping

Return eligibility, return shipping costs, customized-order restrictions, damaged or defective item procedures, and refund terms are governed by our Refund Policy.

Contact Information

If you have questions regarding shipping or delivery, please contact us:

Company: Mndsetd LLC
Federal EIN: 42-1803710
Business Address: 2100 E Grand Ave, Ste 400, El Segundo, CA 90245
Phone: +1 (424) 424-1898
Email: info@mndsetd.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PST