Shipping policy
Shipping Information
At My Store, we are dedicated to delivering your lighting fixtures safely and efficiently. Please review our shipping policy for details on methods, costs, and timeframes.
Shipping Methods & Carriers
We primarily ship within the United States. We partner with reputable carriers such as UPS, FedEx, and USPS to ensure reliable delivery of your orders. The specific carrier used for your order may vary based on the size, weight, and destination of your package.
Shipping Timeframes
Most orders for lighting fixtures are processed and shipped within 1-3 business days. Once shipped, estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days (available for select items at an additional cost)
Please note that these are estimated delivery times. Actual delivery may vary due to factors such as carrier delays, weather conditions, or unforeseen circumstances. You will receive a tracking number via email once your order has shipped.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the exact shipping cost for your order during the checkout process before finalizing your purchase. Add items to your cart and proceed to checkout to see the calculated shipping rates.
Free Shipping
We offer free standard shipping on all orders over $150 within the contiguous United States. This threshold is applied automatically at checkout once your cart meets the minimum requirement.
International Shipping
Currently, My Store only ships within the United States. We do not offer international shipping at this time.
Order Tracking
Once your order has shipped, you will receive an email confirmation containing your tracking number. You can use this number to track the status and estimated delivery date of your package directly on the carrier's website.
Delivery Issues
If you experience any issues with your delivery, such as a lost or damaged package, please contact us immediately at info@mndsetd.com. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
For any questions regarding our shipping policy, please contact us:
My Store
2100 E Grand Ave Ste 400
El Segundo, California, US, 90245
Email: info@mndsetd.com